ThorSlots Casino Privacy Policy
At ThorSlots Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services. By accessing ThorSlots, you acknowledge that you have read and understood this policy. We are committed to handling your data responsibly and in full compliance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
ThorSlots Casino is operated by Jumpman Gaming Limited, registered at La Corvee House, La Corvee, Alderney, Channel Islands, GY9 3TQ. We hold a licence issued by the UK Gambling Commission (account no. 39175) for customers residing in Great Britain, and an Alderney Gambling Control Commission licence for customers outside Great Britain. As the data controller, we are responsible for deciding how and why your personal data is processed.
Information We Collect
When you register an account or use our platform at ThorSlots Casino, we may collect the following categories of personal information:
- Full name, date of birth, and contact details (email address, phone number)
- Billing address and proof of identity documents
- Financial information, including payment method details and transaction history
- Login credentials and account preferences
- Gaming activity, session data, and wagering history
- Device information, IP address, browser type, and operating system
- Communications with our customer support team
We collect this information directly from you during registration, through your use of our services, and automatically via cookies and similar tracking technologies on our website.
How We Use Your Information
At ThorSlots Casino, we use your personal data for the following purposes:
- To create and manage your account and verify your identity
- To process deposits and withdrawals in GBP via your chosen payment method
- To comply with our legal and regulatory obligations, including anti-money laundering checks and responsible gambling requirements
- To deliver bonuses, promotions, and personalised offers, such as our welcome bonus, Daily Wheel, and Fluffy Fridays rewards
- To improve our platform, game offerings, and customer experience
- To detect and prevent fraud, problem gambling, or misuse of our services
- To communicate with you regarding your account, service updates, and promotional activity
Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contractual necessity — processing required to fulfil our obligations under your account agreement
- Legal obligation — processing necessary to comply with UK Gambling Commission requirements and other applicable laws
- Legitimate interests — processing to detect fraud, improve our services, and protect our business
- Consent — where you have explicitly agreed to receive marketing communications from us
Cookies and Tracking Technologies
Our ThorSlots Casino website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and personalise content. Cookies help us remember your preferences and improve how our platform functions. You can manage your cookie preferences through your browser settings at any time; however, disabling certain cookies may affect the functionality of our site. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).
Sharing Your Information
We do not sell your personal data to third parties. However, we may share your information with:
- Regulatory authorities, including the UK Gambling Commission, when required by law
- Payment processors and financial institutions to facilitate transactions
- Identity verification and fraud prevention service providers
- Game suppliers and technology partners who support the delivery of our services
- Our parent company and affiliated entities within the Jumpman Gaming group
All third parties we work with are required to handle your data securely and in accordance with applicable data protection laws.
Data Retention
We retain your personal data for as long as your account remains active and for a period thereafter as required by law or legitimate business purposes. In line with UK Gambling Commission requirements, we typically retain account records for a minimum of five years following account closure. When your data is no longer needed, we securely delete or anonymise it.
Your Rights
Under UK data protection law, you have the following rights in relation to your personal data:
- Right of access — you may request a copy of the data we hold about you
- Right to rectification — you may ask us to correct inaccurate or incomplete information
- Right to erasure — in certain circumstances, you may request that we delete your data
- Right to restrict processing — you may ask us to limit how we use your data
- Right to data portability — you may request that we transfer your data to another organisation
- Right to object — you may object to processing based on our legitimate interests or for direct marketing
- Rights related to automated decision-making — you may request human review of any automated decisions that affect you
To exercise any of these rights, please contact our support team via live chat (available Monday to Friday, 9am–4pm) or by emailing us at complaints@jumpmangaming.com. We will respond to your request within one calendar month.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security practices include encryption, secure server infrastructure, and regular internal reviews. While we take every reasonable precaution, no online transmission of data can be guaranteed to be entirely secure; however, we continuously work to maintain the highest standards of protection for our players.
Children's Privacy
Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that a person under the legal gambling age has provided us with personal information, we will take immediate steps to delete that data and close the associated account.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make significant changes, we will notify you via email or a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your data.
Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to get in touch. You can reach our support team via live chat on our website or by emailing complaints@jumpmangaming.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at any time if you believe we have not handled your data appropriately.
Content updated: July 13, 2026